Questions, Answered Thoughtfully.

Yes. Woven Earth pieces are created through skilled handcraft using natural materials and traditional techniques. Because each piece is made by hand, subtle variations in texture, tone, weave and finish are part of its individual character.

Woven Earth works with traditional craft practices rooted in Assam, India, where natural materials and generations of making knowledge inform the work.

Our launch materials include Bamboo, Rattan Cane and Kauna Grass, selected for their natural character and suitability for contemporary handcrafted objects.

Not necessarily. Natural materials and handmade processes naturally create subtle differences in colour, texture, grain, weave and finish. These variations are part of what makes each piece individual.

No. Natural variation arising from the material and handmade process is not considered a defect. Genuine structural damage, significant manufacturing issues or transit damage should be reported to Woven Earth.

This varies by piece. Please refer to the information shown on the relevant product page. Where a product is made to order, the applicable production and delivery timeline is stated there.

Follow the guidance on our Product Care page, along with any product-specific care instructions provided with your order.

Yes. Natural materials may gradually develop subtle changes in colour, tone and character depending on use and environmental conditions. These changes are part of living with a natural-material object.

Avoid harsh chemicals or cleaning products unless they are specifically recommended for the particular material or product. Refer to the Product Care page for guidance.

Avoid prolonged or unnecessary exposure to moisture, and follow the product-specific care instructions supplied with your order.

Visit Product Care or contact Woven Earth for product-specific guidance.

Woven Earth currently ships across India. International shipping is not currently available.

Yes. Standard shipping within India is free.

Orders generally take 7–14 days, unless a different production or delivery timeline is specified on the relevant product page. Please refer to the product page for the most specific timeline.

Once your order is ready for dispatch, we will share the applicable shipping and tracking information with you.

Please contact us as soon as possible. Cancellation may depend on whether production or dispatch has already begun, and remains subject to the applicable order policy.

If you need to change your delivery address, contact us as soon as possible. Address changes may be accommodated where the order has not yet been dispatched. Once an order has been dispatched, changes may no longer be possible.

Our delivery partner may attempt delivery according to its applicable process. If a delivery attempt is unsuccessful, you may need to coordinate with the delivery partner or with us to arrange the next step.

Please do not discard the packaging. Report the issue to us within 24 hours of delivery with:

• Clear photographs of the damage
• A complete unboxing video
• Photographs or video of the outer packaging
• Relevant order and shipping details

We will review the claim and determine the appropriate resolution. For approved transit-damage claims, Woven Earth bears the applicable return and reverse-shipping cost. Depending on the assessment, the resolution may include repair, replacement or refund where appropriate.

Please contact us promptly with photographs or video and your order details. We will review the issue and arrange the appropriate resolution.

No. Woven Earth does not offer general change-of-mind returns. Because our products are handcrafted, and may be made specifically for an order, we ask that you review the dimensions, materials, images and product information carefully before ordering. This does not limit any rights that cannot lawfully be excluded under applicable law.

Notify us within 24 hours of delivery and provide:

• A complete unboxing video
• Clear photographs of the product
• Photographs or video of the packaging
• Your order details

This allows our team to assess the condition of the product and the packaging during transit.

For an approved transit-damage claim, Woven Earth bears the applicable return and reverse-shipping cost.

Depending on the assessment, the resolution may include repair, replacement or refund where appropriate. The appropriate resolution is determined once the issue has been assessed. Full details are set out on our Shipping & Returns page.

Natural variations in colour, texture, grain, weave and tone are expected characteristics of handcrafted natural-material products and are not normally considered defects. If you believe the product has genuine damage or a structural issue, please contact us.

Contact us with photographs or video and your order details. Our team will assess the issue and determine the appropriate resolution in accordance with the applicable policy and law.

Yes. Where feasible, we can explore customised requirements depending on the product, material, dimensions, finish and production requirements. Customisation is discussed with our team before an order is confirmed.

Yes. We welcome collaborations with:

• Interior designers
• Architects
• Design studios
• Hospitality projects
• Residential projects
• Commercial projects

For project enquiries, please contact our team.

Yes. We can work on larger quantities and project-based requirements. Enquiries are reviewed individually based on:

• Quantity
• Product requirements
• Timeline
• Materials
• Customisation
• Production feasibility

Yes, where the project is suited to our capabilities. For larger projects, including site-specific craft or bamboo-based structures, we begin by discussing:

• Site requirements
• Design intent
• Materials
• Dimensions
• Technical feasibility
• Production
• Installation
• Timeline
• Budget

Such projects require a consultation before any commitment is made.

Use our Contact page and share as much detail as possible, including:

• Project type
• Location
• Approximate quantity
• Dimensions
• Desired materials
• Timeline
• Reference images or drawings where available